Famitly Help Centre

How do I reset my password?

If you've forgotten your password

1. On the sign-in screen — app.famitlyapp.com on the web, or the Famitly app on your phone — tap “Forgot password?”.
2. Enter the email address you registered with.
3. Check your inbox for a message from Famitly and click “Reset password”.
4. Choose a new password (at least 8 characters, with an uppercase letter, a lowercase letter and a number).

The reset link expires after 24 hours — if it has expired, just request a new one.

Know your password and just want a new one? Change it any time: web — Family page, “Change your password”; phone — More > Family > Account & Security > Change Password. The same rule applies: at least 8 characters, with an uppercase letter, a lowercase letter and a number. Changing it signs you out on your other devices.

Didn't get the email? Check your spam folder first, and make sure you entered the same address you signed up with. Still stuck? Contact us and we can send a fresh link to your account's email.

Note: nobody at Famitly can see your password, and we will never ask you for it. After 5 wrong passwords in a row, sign-in pauses for 15 minutes to protect your account.

I didn't receive my verification email

You need to verify your email address before your first sign-in. If the email hasn't arrived:

1. Check your spam or junk folder — it comes from the Famitly team and the subject mentions verifying your address.
2. Try signing in (web or phone). If your address isn't verified yet you'll see “Resend verification email” — tap it and a fresh link is sent.
3. Wait a couple of minutes; some mail providers are slow with new senders.

Each link works for 24 hours. If you have several emails, use the newest one.

If it still hasn't arrived after 10 minutes, contact us and tell us the email address you registered with — we can re-send it from our side.

How do I invite my family members?

Everyone in your family gets their own login. One subscription covers the whole family, and there's no limit on how many people you invite.

Only a family owner can invite people

1. Web: open “Family” from the sidebar and find “Invite a family member”. Phone: More > Family > Invite member.
2. Enter their email address, choose “member” or “viewer”, and tap “Invite” (web) or “Send Invite” (phone).
3. Already have a Famitly account? They're added straight away and get an email to say so. New to Famitly? They get an email with a link to create their account — they join your family as soon as they verify their email address.

The invite link works for 7 days. If it expires, just invite the same address again (the new invite replaces the old one).

Roles

• Owner — invites and removes people, changes roles, and approves chores and rewards. A family can have more than one owner.
• Member — everyday use: calendar, lists, recipes and everything else.
• Viewer — for people who mostly look in, like grandparents. A viewer can see everything in the family (calendar, lists, recipes, chores, projects, receipts, documents and notes) but can't add, change or delete any of it. If they try, they're told "Viewers can look but not change things — ask a family owner to make you a member."

What a viewer can still do

• Answer “going”, “maybe” or “not going” on an event.
• Tick a chore done and ask for a reward (an owner still approves both before any points move).
• Edit their own name and time zone, choose which digest emails and morning summary they get, change their password, sign out, and turn on notifications on their phone.
• Disconnect a calendar they connected earlier.
• Contact support and reply to their own tickets.
• Start the free trial or pay for the family's plan.
• Leave the family, or delete their own account.

To let a viewer add and change things, an owner changes their role to “member”. If they still can't change things straight away, they can sign out and back in.

To change someone's role or remove them: web — “Edit role” or “Remove” on their card on the Family page; phone — More > Family, tap their card, then “Change role” or “Remove from family”.

Good to know

• Each person can belong to one family. Someone already in another family has to leave it first (More > Family > Leave family).
• An owner can leave only after making someone else an owner. The last person in a family deletes it instead of leaving.
• Anyone in the family can start the free trial or subscribe — the plan covers everyone.

How do I install Famitly on my phone or computer?

One account works everywhere — sign in with the same email and password on the web, iPhone and Android.

iPhone or iPad

Search for “Famitly” in the App Store and install it (iOS 16 or later).

Android

Search for “Famitly” on Google Play and install it (Android 8.0 or later).

After your first sign-in the app asks to send notifications — allow it, so event reminders and your 7 AM morning summary reach your phone.

On a computer, or any phone browser

Open app.famitlyapp.com. To keep it on your home screen or desktop like an app:

1. Computer or Android (Chrome or Edge): choose “Install app” in the sidebar, or “Install” on the banner, or use the browser's menu > Install app / Add to Home screen.
2. iPhone (Safari): tap the Share button, then “Add to Home Screen”, then “Add”.

Good to know

• The web app keeps what you last opened, so you can still look at your plans without a connection. Adding or changing things needs a connection.
• The web app doesn't send notifications. Reminders and digests still reach you by email; install the phone app if you want them as notifications too.
• When a new version of the web app is ready you'll see “A new version of Famitly is available” — tap “Update now”.

How do I use the family calendar?

The calendar is the heart of Famitly — everyone's plans in one place.

Views

• Web: Day, 3D (three days), Week, Month and Agenda. Clicking a day in Month opens that day.
• Phone: Agenda, Day, 3 Day, Week and Month. In Agenda, “View past events” shows what's already happened.

Adding an event

1. Tap “+ New” and choose “Create an event”. (The same menu also has “Plan a meal”, “Add a birthday”, speaking an event and scanning a paper.)
2. Give it a title, and choose “Who's going?”. On the web, leave everyone unticked if it's for the whole family. On the phone, tap “Who's going?” to see the family with a tick by each person going: tap someone to tick or untick them, or “Everyone” for the whole family. Someone always stays ticked, so an event is never for nobody.
3. Set the start and end, or tick “All day”. For several days in a row, set the last day.
4. Choose “Repeats” if it happens again — every day, week, month or year — and, if you like, when it stops.
5. Add reminders and notes, then save. “Who gets reminders” chooses who is reminded: on Everyone (the default) the whole family is, including anyone who joins later; pick people and the reminders go to who's going plus them. Reminders arrive by email and as a push notification. Famitly doesn't send an alert when an event is added.

On the web you can also click an empty time in Day, 3D or Week view for a quick one-hour event, and drag an event to a new time or day. Dragging a repeating event moves every occurrence. On the phone, open the event and edit it. The event shows who's going, its reminders and who gets them, and for a repeating event when it stops. A planned meal opens in the meal form, where you can change the meal, the dish, the day and the ingredients (kept on the meal's shopping list). In the calendar, on Home and in Search a planned meal shows as “🍽️ Dinner · Fish tacos” (just “🍽️ Fish tacos” in the small Month, Week and 3 Day boxes).

Deleting

On the phone, open the event and tap Delete. For a repeating event you choose “This event only”, “This and following events” or “All events”. Deleting a birthday removes it from every year.

Who's coming

People in “Who's going?” can answer Going, Maybe or Can't make it — on the phone in the event's “Your RSVP”, on the web when you open the event.

Colours

Each family member has a colour, and on the web an event takes the colour of the first person going. A colour you pick under Family > Edit profile on the web is saved for the whole family: it shows on every device — on the calendar and Family page, and on the phone on Home and when you choose people for an event.

Premium adds birthdays, calendar filters (by type or family member) and search, and second and third reminders on an event. On the Free plan an event has one reminder; an event that got more while your family was on Premium keeps them, and you can still remove them or change the first, but not add or change the second and third. Famitly warns you when a new event overlaps another at the same time.

How do reminders and daily digest emails work?

Reminders

Each event can have up to three reminders: 5, 10 or 30 minutes, 1 or 2 hours, 1 day or 1 week before. The first is free; the second and third are part of Premium.

• Who gets them: everyone in “Who's going?” plus anyone you pick under “Notify”. If both are empty, the whole family is reminded.
• How: by email, and as a notification on any phone where the Famitly app is installed and notifications are allowed.
• When: reminders can arrive up to 5 minutes after the chosen time, never before. For an all-day event they count back from 9 AM on the day — “1 day before” arrives at 9 AM the day before.
• Birthdays start with reminders a week and a day before when added on the web (a day before on the phone). Change them like any event.

Digests

• Every morning at 6 AM your time, an email with the day ahead: “Your Famitly day ahead”.
• At 7 AM, the phone app sends a short morning summary notification — tap it to open the calendar.
• Every Monday at 6 AM, an email with the week ahead.

All three are on to start with, and each person can switch each one off for themselves: web — Family page, “Your notifications”; phone — More > Family > Account & Security > Notifications. The choice is saved on your account, so it applies on every device. Reminders can't be switched off: they always go to the people an event notifies.

Getting times right

Reminder and digest times follow the timezone on your profile. Famitly fills it in from your phone or browser the first time you sign in. To change it: web — Family > Edit profile > Timezone; phone — More > Family, tap your card, Edit profile, then choose the timezone. If times look a few hours off, check this first.

How do to-do and shopping lists work?

Lists are free and shared with the whole family. Make as many as you like.

1. Open Lists (web sidebar) or the To-Do tab (phone), and choose Shopping or To-do at the top.
2. Tap “+ ADD”, give the list a name and tap “Create”.
3. Open the list and add items: on the web type in “+ Add item” and press Enter — the box stays ready for the next one; on the phone type and tap “Add”.
4. Tick items as you go. Ticked items move below the rest; “Delete Checked Items” clears them all at once.

Good to know

• A shopping list's name starts with 🛒 — that's how every device knows to show it under Shopping.
• On the web, drag lists or items by their handle to put them in order. The order is saved for the whole family, and the phone shows it too. Ticked items always stay below the open ones.
• Changes made by others appear when you reopen the list or refresh — on the phone, pull down.
• From a recipe, “Add To Shopping List” makes a new 🛒 list of its ingredients.
• “Delete list” removes a list and everything on it.

How do recipes and meal planning work?

Recipes and meal planning are free. Scanning a recipe from photos is part of Premium.

Adding a recipe

• Type it in: “+ ADD”, then the title, ingredients (one per line — they stay in the order you write them), directions, servings, prep and cook times and notes.
• From a website: tap “URL” (phone: “🔗 URL”), paste the recipe's address and tap “NEXT”. Famitly reads the recipe and its picture from the page for you to check.
• From photos (Premium): tap “📸 Scan” and add up to 4 photos of one recipe — for example the ingredients page and the method page. Famitly's AI fills in the recipe for you to review and save. One scan uses one AI scan from your family's monthly allowance (shared with Scan Paper), however many photos it has.

Photos

Each recipe has one photo (JPEG, PNG or WebP, up to 5 MB — the phone resizes photos for you). It's stored with the recipe, so everyone in the family sees it on every device. Adding a new photo replaces the old one. On the phone, a scanned recipe uses your first photo, and any QR code in your photos is saved as a link on the recipe.

Planning meals

1. Open a recipe and choose “+ ADD TO” (phone: “Add To”) > Calendar — or on the calendar choose “+ New” > “Plan a meal”.
2. Pick the day and the meal (breakfast, lunch, dinner…). It appears on the calendar as an all-day entry like “[Dinner] Spaghetti”.
3. Tick the option to add the ingredients to a shopping list if you want them on the shopping list too.

Planned from a recipe, the meal takes the recipe's website as its link when the recipe's source is a web address (a source like a cookbook stays on the recipe), and the phone says when the meal is on the calendar. “Save as a recipe” is offered only when you plan a meal from the calendar, since a meal planned from a recipe already has one.

“Add To Shopping List” on a recipe makes a new 🛒 list with its ingredients.

Good to know

• Search finds recipes by title.
• Categories you add to a recipe (up to 20, each up to 50 characters) are saved with the recipe, so everyone in the family sees them on every device. Categories added before 19 October 2026 were kept on the device that added them; they move to the recipe the first time you open it on that device.
• On the web, “Print” gives you a clean copy for the kitchen.

How do I add events with my voice?

Voice events are part of Premium. The fastest way to get something on the calendar:

1. Web: in the Calendar, tap the microphone button (or “+ New” > “Say it”). Phone: Calendar > “+ New” > “Smart add (speak it)”, or “Speak it” under Quick add on Home.
2. Say it naturally — for example “Ella's dentist appointment next Tuesday at 3pm” or “Soccer training every Wednesday at 5”. On the phone you can also type it instead.
3. Famitly drafts the event. Check the title, date, times, repeat and place, change anything it misheard, and save. Nothing is added until you save. On the phone, once it's saved Famitly tells you the event's name and when it is.

Tips

• Include the what and when. Repeats like “every Wednesday” work too — every day, week, month or year.
• No date? Famitly assumes today and tells you so.
• Weekdays: “Friday”, “on Friday” and “next Friday” all mean the coming Friday (said on a Tuesday, the Friday three days later; said on a Friday, the one a week away). “This Friday” said on a Friday is that day. For the week after, say “Friday week” or “Friday next week”.
• The first time, your browser or phone asks for microphone (and on iPhone, speech recognition) permission — allow it.
• The phone listens in your phone's language. The web app recognises English and Spanish.

Allowance

Premium includes 20 voice events a month for the whole family; Premium Plus allows 300 a month (fair use). Only drafts Famitly could read count, and the count starts again on the 1st of each month.

How do I scan a school note or letter?

Scan Paper is part of Premium. Photograph a permission slip, school newsletter, sports schedule, party invite or appointment letter, and Famitly's AI finds the dates and jobs in it.

1. Web: “Scan Paper” in the sidebar, or Calendar > “+ New” > “Scan paper”. Phone: More > Scan Paper, Calendar > “+ New” > “Scan a paper”, or “Scan” under Quick add on Home.
2. Take a photo or choose one (JPEG, PNG, WebP or GIF, up to 10 MB — the phone resizes it for you). One photo per scan.
3. Famitly lists what it found: calendar events, to-dos and recipes. Deadlines like “return by Friday” become to-dos.
4. Untick anything you don't want, choose the list for the to-dos on the web, and save. Nothing is added until you save.

Good to know

• A repeating schedule (like “every Tuesday”) is added once, on its next date, and Famitly tells you — set it to repeat on the calendar.
• Past scans are kept under “Recent scans”, so you can open one again.
• Premium includes 5 AI scans a month for the whole family, shared with recipe scans; Premium Plus allows 300 a month (fair use). Each scan counts once, even if you delete it later. The count starts again on the 1st of each month.

How do I sync my Google, Outlook or iCloud calendar?

Calendar sync is part of Premium. See work and school calendars next to your family plans — both ways.

1. Web: open “Calendar Sync” in the sidebar. Phone: More > Calendar Sync.
2. Choose Google Calendar, Microsoft Outlook or Apple iCloud.
3. Google and Outlook: sign in to that account and allow Famitly access. iCloud: enter your Apple ID and an app-specific password — make one at account.apple.com (Sign-In and Security > App-Specific Passwords). Your normal Apple password won't work.

How it works

• Famitly uses the account's main calendar.
• Events from that calendar appear in Famitly, assigned to you. Famitly events you're going to, or created for the whole family, appear in your external calendar.
• Changes flow both ways. If an event is changed in both places, the latest change wins. Deleting an event in your external calendar deletes it in Famitly too.
• Google and Outlook changes usually arrive within moments; iCloud is checked every minute. “Sync now” checks straight away.
• Events from 30 days ago to about 13 months ahead are kept in sync.
• Repeating events aren't synced yet — only single events.

How many connections

• Premium: one connected calendar for the family.
• Premium Plus: every family member can connect their own calendars, as many as they like.

Disconnecting

Only the person who connected a calendar can disconnect it. Events already synced stay in Famitly (and copies stay in your external calendar); they just stop updating.

If your Premium ends

Connected calendars are paused: nothing syncs either way, and Calendar Sync shows each one as “Paused — upgrade to resume”. You can still disconnect them there. Subscribe again and syncing picks up where it left off within a few minutes, and Famitly events made in the meantime are sent to your calendar.

Troubleshooting

• A connection showing an error? Disconnect it and connect again — expired permission is the usual cause. For iCloud, make a fresh app-specific password.
• “Connecting … calendars isn't available right now” means that provider isn't switched on for your region yet — let us know from Help & Support.

How do chores and rewards work?

Chores & rewards are part of Premium. They turn “please empty the dishwasher” into a game the kids actually want to play. In Famitly, a “parent” is a family owner: owners set up chores and rewards and approve them.

Setting up (owners)

1. Open Chores (web sidebar; phone More > Chores) and add a chore: a title, who does it, how often (daily, weekly or monthly) and its points (1–1000, 10 to start).
2. Choose a person, or “🔄 Rotate weekly” to share it around the whole family. A rotating chore moves to the next person every Monday at midnight.
3. Add rewards on the Rewards tab, with a points cost — for example “30 min screen time — 50 points”.
4. To change a chore later (its title, who does it, how often or its points), tap it on the phone or choose ✏️ on the web. To change a reward's name, icon or cost, tap it on the phone or choose Edit on the web.

Day to day

• Tick a chore when it's done. It goes to an owner for approval, and the points land once it's approved. Untick it the same day to take it back.
• Each chore earns points once a day. Doing chores several days in a row earns streak bonuses: +10 at 3 days, +25 at 7, +50 at 14 and +150 at 30.
• Saved up enough? Choose “Redeem” on a reward. An owner approves it, and only then are the points spent.

Owners see everything waiting under “✅ Approvals” (phone: “Approve”) — chore completions and reward requests — and approve or decline each one. The scoreboard shows everyone's points and streaks.

How do receipts, documents and notes work?

Receipts, Documents and Notes are part of Premium, and everything in them is shared with your family.

Receipts

1. Open Receipts (web sidebar; phone More > Receipts) and add one: web “+ Upload receipt”; phone “+ Upload”, then take a photo, choose a photo or choose a file.
2. Attach the photo or a PDF (up to 2 MB — the phone shrinks photos for you), and enter the merchant, amount, currency, category and date.
3. Save. Search by merchant, category, amount or date, or tap a category to filter. The total adds up what's showing, per currency.

Receipts are entered by you — Famitly doesn't read them with AI, so they don't use your AI scans.

Documents

A safe place for the papers you need in a hurry — emergency contacts, insurance, school information, important contacts. Give each a title, a category and any details (policy numbers, phone numbers), and attach a file if you like (up to 2 MB). Web: Documents in the sidebar; phone: More > Documents.

Notes

The family noticeboard — wifi password, gate code, “dentist moved to Thursday”. Post an announcement and pin the important ones so they stay at the top. Anyone in the family can pin, unpin or delete a note. Web: Notes in the sidebar; phone: More > Notes.

How do projects work?

Projects are part of Premium — for bigger plans like a renovation, a holiday or moving house.

1. Open Projects (web sidebar; phone More > Projects) and create a project, or start from one of 14 templates — Home Renovation, Birthday Party, Holiday, Moving House, Back to School, Family Camping Trip and more. Templates come with sections and tasks ready to edit.
2. Add tasks with a priority (high, medium or low), a person, a due date and notes. Tasks can have subtasks and comments.
3. Move each task through To Do, In Progress and Done. On the web, the Board view lets you drag tasks between columns; on the phone, tap a task and choose “Set status”.
4. A project's own status (Not Started, In Progress, Completed) is yours to set, and its progress shows as “3/10 tasks done”. On the phone, ticking the first task done (or setting one In Progress) on a Not Started project moves the project to In Progress for you. When you tick the last open task, the phone offers to mark the project Completed; and if you set a project Completed while tasks are still open, it asks first. A task with comments shows how many (💬 2) on its row.

Linking to the rest of Famitly

• Calendar: put a task's due date on the family calendar — web: “Sync” in the project's Calendar Sync panel; phone: tap the task > “Add to calendar”. Changing the task's due date later moves the calendar entry to the new date, and clearing the due date removes the entry (on the web, changing the title updates it too).
• Chores: turn a task into a repeating chore — web: “Promote to Chore” on a finished task; phone: tap the task > “Promote to chore” (weekly).

Nothing is added to the calendar or chores until you choose to.
On the phone, deleting a task removes the calendar entry “Add to calendar” made for it (and its subtasks' entries), and deleting a project removes all of its tasks' entries. A chore made with “Promote to chore” is a chore of its own: it stays when the task is finished or deleted.

On the web, documents can be attached to a project; they also appear under Documents. Receipts aren't linked to projects — keep them on the Receipts page.

How do I start the free Premium trial?

Every family can try Famitly Premium free for 30 days — no card required.

1. Web: open “Famitly Premium” from the sidebar. Phone: More > Subscription (or tap the “Famitly Premium” banner at the top of More, or “Upgrade to Premium” on Home).
2. Choose “Try free for 30 days” on the web, or “Start my free trial” on the phone.
3. That's it — receipts, documents, notes, chores & rewards, birthdays, projects, family search, calendar sync and AI scanning unlock immediately for your whole family.

Good to know

• The trial is per family and can be used once. Any member can start it.
• The trial is Premium, so Premium's allowances apply: 5 AI scans and 20 voice events a month, and one connected external calendar for the family.
• When it ends, your family simply drops back to the free plan — nothing is charged automatically and none of your data is deleted. Anything you created during the trial is still there if you subscribe later.
• You can subscribe during the trial; the paid plan takes over straight away.

What's included in Famitly Premium and Premium Plus?

One subscription covers your entire family, on every device — invited members don't pay separately, and there is no limit on family members.

Free — always

• The shared family calendar
• To-do and shopping lists
• Recipes and meal planning
• Family hub and member profiles
• No ads, ever

Premium — AUD $59 a year (30-day free trial)

• 🧾 Receipts & expenses — photograph receipts and track spending
• 📸 Scan paper — school notes and letters turned into events and to-dos (5 AI scans a month, shared with recipe scans)
• 🎤 Voice events — say it and Famitly drafts the event (20 a month)
• 🔄 Calendar sync — one connected Google, Outlook or iCloud calendar for the family, two-way
• 🎂 Birthdays — on the calendar every year, with reminders
• 🧹 Chores & rewards — assign or rotate chores, kids earn points toward rewards
• 📌 Notes and 📁 Documents — the family noticeboard and important papers
• 🗂️ Projects — bigger plans on a board, with 14 templates
• 🔍 Family-wide search, 📋 the Activity feed and advanced calendar tools (filter by event type, search past and future events, a second and third reminder on any event)

Premium Plus — AUD $79 a year (founding member price, normally $99):

• Everything in Premium
• More AI: up to 300 scans and 300 voice events a month (fair use), instead of 5 and 20
• Unlimited calendar sync — connect as many Google, Outlook and iCloud calendars as your family likes

Prices are yearly. On the web you pay by card from the “Famitly Premium” page; on iPhone and Android you subscribe in the app through the App Store or Google Play (More > Subscription), where the price is shown in your local currency. The “Upgrade to Premium” banner on the phone's Home screen shows the starting price, from AUD $59 a year.

How do I change or cancel my subscription?

Your plan is managed where it was bought

Bought on the web (card)

1. Open “Famitly Premium” from the sidebar at app.famitlyapp.com.
2. Click “Manage billing” to update your card, see invoices or cancel. Cancelling keeps Premium until the end of the year you've paid for.
3. To move from Premium to Premium Plus, choose “Upgrade to Premium Plus” — your card is charged the difference for the rest of your current year.

Only the family member who paid can change the plan or its billing; everyone else sees who that is.

Bought on iPhone (App Store)

• In Famitly: More > Subscription > “Manage subscription”, or in your iPhone's Settings > your name > Subscriptions.

Bought on Android (Google Play)

• In Famitly: More > Subscription > “Manage subscription”, or in Google Play > Payments & subscriptions > Subscriptions.

Good to know

• The Subscription page tells you where your family's plan is managed (“managed through the App Store”, “Google Play” or “purchased on famitlyapp.com”). Make changes there — we can't cancel a store subscription for you.
• Got a new phone? Use “Restore Purchases” on More > Subscription.
• When a plan won't renew, the page shows “Ends <date>” instead of “Renews <date>”. After that date your family goes back to the free plan; nothing is deleted.
• Deleting your Famitly account doesn't cancel an App Store or Google Play subscription — cancel it in the store first.

How do I contact Famitly support?

Real people answer every request — no bots.

From the app

1. Open “Help & Support” — on the web it's in the sidebar; on the phone it's More > Help & Support.
2. Tap “+ New request”, pick a category and tell us what's happening. As you type, matching help articles appear — your answer may be one tap away. Attach a screenshot if it helps (an image or PDF, up to 3 MB).
3. We reply in the app and let you know by email. Answer in the app, under your request in Help & Support, so everything stays in one conversation.

When your request is resolved you'll get an email confirmation — if it's not actually fixed, just reply to the request in the app and it reopens automatically. A star rating tells us how we did.

Can't sign in at all? Use the contact form at famitlyapp.com/contact, or email support@famitlyapp.com from the address on your account.

Two things we promise

• We will never ask for your password. Nobody at Famitly can see it and nobody needs it.
• Your data stays yours — support staff only look at what's needed to help you, and every access is logged. To help with a “my screen looks wrong” question, an agent can open a read-only view of your app for up to 15 minutes, with your request as the reason; they can't change anything, and you can ask us who looked and when.

How do I delete my account and my data?

You can delete your account yourself, any time

• Phone app (iPhone or Android): More > Family > Account & Security > Delete Account (at the bottom, under Danger zone).
• Web: Family page > Account > “Delete account”, then type DELETE to confirm. You're signed out straight after.

It takes effect immediately and can't be undone. Can't sign in any more? Email support@famitlyapp.com from your account's address and we'll do it for you after checking it's really you.

Before you delete: an App Store or Google Play subscription is not cancelled by deleting your account — cancel it in the store first (see “How do I change or cancel my subscription?”). A plan you paid for by card on the web stops renewing automatically when the account that paid is deleted. Both the app and the web remind you of this before you confirm.

What gets deleted

• Your account, sign-ins and registered devices — straight away.
• If you were the last member of your family, everything the family created (calendar, lists, recipes and their photos, receipts and their photos, chores, notes, documents, projects) is deleted from every part of Famitly, usually within minutes. If other members remain, the family and its content stay with them.

What we keep

• Support conversations, with your name and email removed, so we can keep improving support.
• Records of purchases, for accounting and refund disputes. They contain no personal details.

Want a copy of your data first? Ask us from Help & Support and we'll send you a file with everything your account holds, within 30 days.