Getting the most out of Famitly

1 · Setting up your family

1. Create your account at app.famitlyapp.com and click the verification link we email you.
2. Create your family — give it a name (you'll be the family's owner).
3. Invite everyone. Family page (phone: More → Family) → invite by email. Each member gets their own login; someone new to Famitly gets a link to create their account, valid for 7 days. Partners, kids, grandparents — everyone sees the same shared home.
4. Check your timezone. Famitly fills it in from your browser or phone; change it under Family → Edit profile so reminders and digests arrive at the right local time.

2 · The family calendar

The heart of Famitly. Day, 3-day, week, month and agenda views — and on the web every family member in their own colour, so one glance answers "who's where today?".

• Add events fast: + New, or on the web click an empty time for a quick one-hour event. Or use voice Premium — say "Ella's dentist Tuesday at 3" and Famitly drafts the event for you to check.
• Drag to reschedule on the web — pick an event up and drop it on the new time. On the phone, open the event and edit it.
• Repeat & remind: weekly training, monthly bills — repeat every day, week, month or year, and add reminders (5 minutes to 1 week before) by email and phone notification. The first reminder is free; a second and third are Premium.
• Choose who's going and they can answer Going, Maybe or Can't make it, so you know who's actually coming to Sunday lunch. Leave it empty and the event is for the whole family.
• Birthdays and meals live on the calendar too — see sections below.
• Digests: every morning at 6 AM your time an email with the day ahead, a 7 AM summary notification on the phone app, and every Monday at 6 AM an email with the week ahead. Everyone in the family receives them.

3 · Lists & shopping

Two tabs: Shopping and To-do. Make as many lists as you like — groceries, holiday packing, party planning.

• Type at the top and press Enter to add items quickly, one after another.
• Tick items off as you shop — every list is shared with the whole family; others see your ticks when they open or refresh the list, so no more double-buying milk.
• Delete checked items clears the trolley in one tap.
• On the web, drag lists and items into order — the order is saved for the whole family and shows on the phone too.

4 · Recipes & meal planning

• Save your family favourites with ingredients (kept in the order you write them), directions and a photo — stored with the recipe, so the whole family sees it on every device.
• Import from a website — paste a recipe's address and Famitly reads it for you.
• Scan from photos Premium — snap grandma's handwritten recipe card or a cookbook page (up to 4 photos for a long recipe) and Famitly's AI turns it into a proper recipe.
• Plan meals on the calendar — a recipe's Add To → Calendar (or the calendar's Plan a meal) puts "[Dinner] Tacos" on the day, and can send its ingredients straight to a new shopping list.

5 · Premium features Premium

Famitly Premium unlocks the whole toolkit for your entire family with one subscription — and there's a free 30-day trial, no card needed, to test-drive it all. Premium is AUD $59 a year and includes 5 AI scans (paper and recipes together) and 20 voice events a month, a second and third reminder on any event, and one connected calendar for the family. Premium Plus (AUD $79 a year, founding member price, normally $99) raises scanning and voice to 300 a month each (fair use) and connects as many calendars as your family likes. The phone apps show the price in your local currency.

6 · Famitly on your phone

• iPhone & Android apps — install from the App Store (iOS 16 or later) or Google Play (Android 8.0 or later) and allow notifications for reminders and the 7 AM morning summary.
• Or install the web app: open app.famitlyapp.com in your phone's browser and choose Add to Home Screen — it works like an app, loads instantly, and even shows the plans you last opened while offline. The web app doesn't send notifications; reminders and digests reach you by email.

7 · Getting help

We answer every question ourselves — real people, no bots. Sidebar (phone: More) → 🎧 Help & Support. Quick answers to common questions are also at famitlyapp.com/help.

1. Check the common questions first — as you type your question, matching help articles appear; your answer might be one tap away.
2. Send a request. Pick a category, describe what happened, and attach a screenshot if it helps (up to 3 MB). The more you tell us, the faster we fix it.
3. We reply in the app and let you know by email. Answer in the app, under your request, so everything stays in one conversation.
4. When it's sorted, we mark it resolved. Not actually fixed? Just reply in the app — it reopens automatically. And if you have a second, the star rating tells us how we did.

To help with a "my screen looks wrong" question, a support agent can — with your ticket as the reason — open a read-only view of your app for up to 15 minutes. They can look, not change anything, and every such view is logged; ask us and we'll tell you who looked and when.

Occasionally you'll see a blue notice across the top of the app: that's us letting you know about planned maintenance or a problem we're fixing. Tap × to dismiss it.

8 · Your privacy

• Your family's data is encrypted in transit and at rest, and isolated per family — only invited members see it.
• Your data is never sold and never used to train AI.
• It is stored in the Famitly region your family was set up in — Australia today, with regional data centres for Asia and Europe as they open — and stays there. Travelling? Famitly works anywhere in the world; your data stays home. Moved country for good? Ask us from Help & Support and we can move your family's data to the nearer region — everyone in the family is signed out for a few minutes while it happens.
• You can change your password any time from the Family page (phone: More → Family → Account & Security). Changing it signs you out on your other devices.

Deleting your account

Phone app: More → Family → Account & Security → Delete Account. It takes effect immediately and can't be undone. Web app: Family page → Account → Delete account, then type DELETE to confirm. Can't sign in any more? Send us a request from Help & Support or email support@famitlyapp.com and we'll do it for you, after checking it's really you.

• Your account, sign-ins and devices are removed straight away.
• If you were the last member of your family, everything the family created — calendar, lists, recipes, receipts and their photos, documents, projects — is deleted from every part of Famitly, usually within minutes. If other members remain, the family and its content stay with them.
• Any support conversations you had are kept without your name or email, so we can keep improving support. Records of store purchases are kept for accounting and refund disputes; they contain no personal details.

Want a copy of your data first? Ask us from Help & Support and we'll send you a file with everything your account holds, within 30 days.